AlanBarber.Org
Wednesday, August 04, 2004
First Job Interview
Oh Happy Days!
Oh Happy Days!
I got my first call for an interview from the many, many jobs that I applied for. This place I actually originally applied for a programming job but it was filled internally I guess. They had another open for a Computer Help Desk Technician so I applied for that as well.
The lady called and wanted to set up an interview for Monday. So, it should go without saying that I’m really happy. I know it’s just an interview but after applying for almost every computer job in the area for the last 2 months it’s nice to finally get a chance at a job.
I know I’ve said I would never do tech support but I’ve reached a point where I have to admit I have no choice. A job is a job. Plus, the woman made it clear that they have many opportunities for advancement once I get in the door. If I work hard and prove myself there’s a good chance I could be able to get into doing software development at some point.
So anyways here’s a bit about the place. It’s a computer services center for education institutions like Public Schools. They provide services for accounting, payroll, reporting, student registration, attendance, grade reporting, etc, etc. Basically, they can handle just about everything a school needs to manage. They service about 100 entities so it’s a pretty large organization.
The Computer Help Desk Technician is the initial support contact for the hardware staff. Responsibilities include ensuring customer problems are resolved in a timely manner, tracking purchase orders, invoices and quotes. This person would try to resolve some of the more basic hardware/software problems and also assist with maintenance of current inventory.
So in laymen’s terms… Your the first line of support. When a client calls you try to fix the problem then when even you’re confused you transfer them to someone else to handle it. Plus, you get to deal with other issues like managing orders from clients.
I’m sure it won’t be too bad. From what I understand they provide all the services from a central computing system where all the clients connect in to the site. They also provide general PC support too. So, I’m sure most support problems are probably pretty routine stuff like people having network connection problem, issues with accessing services and the general PC issues that arise like Windows not booting, viruses, problems with Office, etc.
Anyhoo, the interview is Monday the 9th at 10:00am. I have all weekend to research up on the company and prep the best I can. I really don’t think it should be too much trouble. I’ve been providing free tech support for years on message boards online and have learned a lot in dealing with helping people.
Still, say a prayers, light a candle, cross your fingers, do a dance or whatever you want for me to have good luck. I still need all the help I can!
on 08/04/2004 at 09:36 PM
Soon you will be making easy money 
Good luck baby, not that you’ll need any luck. I hope you get it!!